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USE CODE FREESHIPPING FOR ORDERS OVER $100
Please note that items take between 1-3 weeks to ship.

Return, Exchange & Shipping Info

Shipping

Orders take between 2-3 weeks to ship.

Returns, Exchanges, Refunds, & Missing Items

Click here to begin a return, exchange, or report a missing item. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Click here to begin a return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@adelaidesfort.com.

 

  • All items are non-refundable

    Since each and every single item is made to order, they are not refundable.
    We do offer product exchange in case you are unhappy with what you received.

 

  • Return labels

    Return labels are only provided to the client if the shop made a mistake.
    In case the client wants to return an item for personal reasons, client has to cover the label costs.
    At the post office, labels cost between $3-$5.
     

  • Customs & fees for international package

    Packages may or may not get stuck in customs.
    AF is not responsible for it nor can refund the fee or do anything to change it.
    We make sure that no packages have any prices exposed on the outside in order to make transition easier.

  • Lost Package

     If in the event of a package being delivered with receipt proof from USPS through a tracking number but somehow is stolen, store is not responsible to offer any refunds or replacement.

    For packages that got lost within USPS warehouse and it shows not being delivered to the doorstep - store will either refund or replace the package at no cost after 30 days unclaimed.

 

  • Package Damaged

    If damaged by USPS delivery, store will ask for package to be sent back and then will issue a refund or a replacement.